Our support is usually given the same day as the post requesting it is made. Unfortnately, this week we've both been having some offline issues that have caused us to be a little slower in or responses. I'll take a look at your problem now.
*edited to add* I'm not sure I understand your complaint. All but the last two posts you made have been answered the same day within a couple of hours. The last two posts you made were after 10pm (GMT) last night and we do have to sleep you know
